Help Customers Find The Right Product.
Customers usually know what they need to achieve, but they do not always know which product, technology or configuration is right for the application. AI Engineer helps turn the customer’s question into a structured technical product-selection process.
See How It Works →Start With the Application, Not the Product Name
A customer may describe a process problem, material, required result or operating condition without knowing which product should be used.
Understand the Requirement
Identify what the customer is actually trying to move, control, dose, clean, improve or achieve before trying to match a product.
Identify the Technical Conditions
Determine the operating data that influence product suitability, including capacity, pressure, temperature, materials and process conditions.
Determine the Product Direction
Use the company’s technical knowledge to identify the relevant technology, product family or configuration for further evaluation.
Know What Must Be Confirmed Before Selection
AI Engineer can identify missing technical information instead of producing a confident answer from incomplete application data.
- Required flow or capacity
- Operating and discharge pressure
- Temperature
- Viscosity
- Solids concentration
- Particle size
- Abrasive or fibrous content
- Chemical compatibility
- Materials of construction
- Elastomer compatibility
- Suction conditions
- Installation arrangement
- Cleaning requirements
- Hygienic requirements
- Required control method
- Operating environment
Your Product Knowledge. Your Rules.
AI Engineer can use a controlled combination of approved company information to determine which products are relevant to the application.
Digital Product Information
Product pages, application pages, approved manufacturer websites and other controlled digital information.
Technical Documentation
Datasheets, manuals, application guides, selection information, installation instructions and technical literature.
Experienced Human Knowledge
Validated Q&A, application experience, product-specialist knowledge and information retained from experienced personnel.
From Customer Question to Product Direction
AI Engineer can guide the customer through a structured technical selection process and determine when additional information or human support is required.
Understand
Identify the application, material, objective, equipment type and relevant operating conditions.
Clarify
Recognise missing technical information and ask for the data required for a meaningful selection.
Guide
Match the application with the most relevant technology, product family or product direction.
Escalate
Send qualified applications to the correct product specialist, application engineer, supplier or distributor.
More Than Product Search
A search function can locate a product page. Product selection requires understanding whether that product actually fits the application.
Application Fit
Evaluate the actual process conditions rather than recommending a product because the customer’s wording happens to match a product description.
Technical Boundaries
Recognise operating limits, compatibility issues, missing parameters and situations where further engineering validation is required.
Commercial Direction
Once the technical direction is established, guide the customer toward the correct product specialist, distributor or sales contact.
The Right Product. The Right Person.
AI Engineer can determine when the customer has received enough technical guidance and when the enquiry should be transferred to a human specialist.
Product Specialist
Route questions about specialist products, configurations or applications to the person responsible for that product range.
Application Engineering
Escalate complex applications that require detailed sizing, system review, calculation or engineering validation.
Supplier or Distributor
Connect the customer with the appropriate commercial contact once the relevant technology and application direction have been established.